Frequently Asked Questions
Everything you need to know about shopping with poketcgpt.
What is the average shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I select the correct size?
Every product page includes a detailed size guide with specific measurements. We recommend comparing these to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my poketcgpt garments?
To maintain the quality of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.